Quantel builds products to last and it backs them up, year after year. Quantel support has been recognised as the industry standard in Post and Broadcast for 30 years. At Quantel, we don't cut corners. We take single vendor responsibility for our products and software, so your problem is our problem. When you pick up the phone to talk to us, you are always talking to Quantel trained engineers. We ensure local field engineering support meets our high standards.
When you purchase any new Quantel system, we provide a standard 12 month warranty. It's free and it provides more care than many other manufacturers' schemes:
Replacement parts free of charge for 1 year. 9 to 5 (local time, Monday to Friday only) phone, email, fax & remote diagnostic access to the Quantel Helpdesk or the local Customer Support office. Access to Support Resources information via the web. Current version 'fix' release revisions at no extra charge. Web Chat online support including language translation.
QCare: "All of the services, all of the time"
We know that for our customers in Post and Broadcast, 'normal office hours' simply don't apply. At Quantel we understand your facility needs a fast, effective response, whatever the problem, whenever and wherever it happens. Time is money. That's why we offer you QCare - the new industry benchmark in support.
And just like our products, we are constantly improving and changing our services to better look after our customers. Recently our customers have asked us for new choices and new levels of support and so we are moving QCare forward with three new QCare products to replace the existing QCare package:-
- For customers who want to keep their systems at the leading edge
- For customers who need extra engineering support
- For budget sensitive customers
We can also put together a specially customised package - please contact us
Click here to view the QCare Configurator